The Carry logo.

Frequently Asked Questions

Frequently asked questions

How do I upgrade my account?

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To upgrade your account, go to the "Pricing" page and click "get started" on either the Grow or Church plans. Then complete your purchase via our secure payment portal to upgrade your account. You will then be sent a login link to your ministry dashboard, where you can find all of your unlocked premium features.

Watch this 3-minute video for a step-by-step guide on how to upgrade your account.

How do I join a Carry Group?

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Watch this 2-minute video for a step-by-step guide on how to join a group in the Carry app.

In this video, we show you how to join your Carry group using the link you received from your leader - so you can start building your online ministry by participating in discussions and Bible studies throughout the week with your members.

How do I create a Carry Bible study group?

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Watch this 3-minute video to see step-by-step how to create your first online Bible study group in Carry & start your online ministry!

To go deeper check out our How-To Use Carry Videos- where we teach you everything you need to start your online ministry with Carry!

How do I create custom Bible study plans?

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Watch this 3-minute video for a step-by-step guide on how to create custom Bible study plans & schedule it for a group from your ministry dashboard.

Custom study plans give you the power to create daily experiences tailored to your online members' specific needs, and help you engage and grow your online ministry. Note that this is a premium feature and will require you to unlock your dashboard. If you're unsure how to unlock your ministry dashboard, you can checkout this short-video on how to do that.

How do I use the Carry App?

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Watch this 3-minute video for a step-by-step guide on how to navigate & use the Carry App.

In this video, we show you how to use & get the most out of the Carry app, making it easier to connect with your members and grow your online ministry.

Planning to have more than 70 members in your study groups?

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Upgrade to the CHURCH plan first. Once you’ve subscribed, you will be able to upgrade to a higher member tier in the “Plan & Billing” section of your account.

How do I calculate how many members I need?

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Members are counted every time a new member joins one of your study groups. Each new member is added to your ministry dashboard, where you can access & manage their contact information for church communication purposes.

As a general rule of thumb, we recommend that you have a member capacity of at least 70% your total church membership. E.g if your church has 100 members, your account would need a minimum capacity of 70 members.

How is Carry different from a Bible study tool?

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We're not another Bible study tool ~ we are a community-building tool. Carry is a platform designed from the ground up to encourage more profound, more meaningful connections between your members & make running groups easier for your leaders. We do this by combining the best Bible-study practices, leading behavioural psychology & technology to create the optimal community experience that drives vulnerability between your members through the Carry Bible app. And it doesn't stop there. We send your members thoughtful prompts & reminders right when they need them, helping them stay on track as they grow their connection with God & each other.

Bible study tool? We're more like a team in your pocket 💫

What are the benefits for my church/ministry?

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· Ministries using Carry receive 50x more connect requests from members
· Know the names & contact details of your online members by sharing your ministry link on your livestream. This both invites members & collects details.
‍· Enable your online members to connect with your church & feel a sense of belonging (beyond the livestream) as they engage in your groups through the Carry app.
· Know exactly how your members are engaging with live member analytics.

How do I know if my groups are effective?

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We give your ministry realtime engagement analytics so you can see the exact impact Carry is having on your community in the Carry Bible app. Our aim is to help you connect with your members, drive community growth & expand the kingdom.

How much time does Carry take to set up?

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It takes 20-minutes to get started with Carry. Tap the "Book a free demo" button to get a tour of Carry & help from our team to build your own online community.

Does Carry enter into enterprise partnerships with larger ministries (e.g 10,000+)?

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We do. If you're interested in learning more about enterprise or joining our list of proud partners ~ get in touch via email at

What if I need help?

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We're here with you every step of the way.  If ever you need a hand, something explained, or just want to give us your feedback ~ email us ( and we'll help you every step of the way.